Who We Are 
Welcome to Japanese Automotive Service
At Japanese Automotive Service, quality workmanship and exceptional customer service have been the foundation of our business since June 2000. Proudly located in Historic Downtown Hilliard, we have been serving our customers for over 26 years. We specialize in the repair and maintenance of Asian vehicles, including Honda, Toyota, Acura, Lexus, Subaru, Nissan, Infiniti, Mazda, Mitsubishi, Hyundai, and Kia. We also service select domestic vehicles. Whether you need routine maintenance, complex diagnostics, or major repairs, our experienced team is committed to keeping your vehicle safe, reliable, and performing at its best.A NAPA Gold Certified AutoCare Center
Japanese Automotive Service is proud to be a NAPA Gold Certified AutoCare Center, one of the highest recognitions available in the independent automotive repair industry. As a NAPA Gold Certified AutoCare Center, we follow a strict Code of Ethics, giving our customers confidence in every repair and service we perform. Our commitment includes:- Performing high-quality diagnostic and repair services at fair and competitive prices.
- Using quality OEM and NAPA replacement parts whenever appropriate.
- Employing ASE-certified technicians throughout our shop.
- Providing honest recommendations and exceptional customer service.
- Exercising reasonable care for every customer’s vehicle.
- Providing a fair process for resolving customer concerns should they arise.
- Maintaining the highest standards of professionalism and integrity.
Our Experienced Team
Our technicians receive continuous training through one of the automotive industry’s most comprehensive educational programs.
Our team members have an average employment tenure of more than 8 years at Japanese Automotive Service. Their experience, dedication, and long-term commitment allow us to provide consistent, high-quality service and build lasting relationships with our customers.
Every repair is performed by experienced technicians using modern diagnostic equipment, current factory repair information, and proven repair procedures.
Our goal is simple: Repair your vehicle correctly the first time while providing outstanding customer service.Our History
- June 2000 — Opened our original location at 3729 North High Street in Clintonville.
- June 2000 — Became a NAPA AutoCare Center.
- September 2006 — Relocated to our current location in Historic Downtown Hilliard.
- January 2018 — Partnered with NAPA TRACS as our shop management and invoicing system and participate in the NAPA TRACS Beta Program, helping evaluate and improve new software features.
- August 2019 — Became the second NAPA Gold Certified AutoCare Center in Ohio.
- March 2020 — Began using the ASI Digital Vehicle Inspection (DVI) System, allowing customers to receive detailed digital inspections complete with photos, technician notes, and service recommendations.
- July 2022 — Became a proud sponsor of the inaugural Hilliard Freedom Fest, supporting the first festival held on July 2, 2022, and continuing our commitment to the Hilliard community.
- Since 2000 — Proud Castrol Service Center.
Customer Convenience
We strive to make servicing your vehicle as convenient as possible. For your convenience, we can also assist with:- Rental car arrangements
- 24-hour towing recommendations
- Early Bird / Night Owl drop-off
- After-hours vehicle pick-up (by prior arrangement)
Our Promise
For more than 25 years, we’ve built our reputation one customer at a time by providing honest recommendations, quality repairs, and exceptional service. We appreciate the opportunity to earn your trust and look forward to serving you for many years to come.Nationwide Peace of Mind Warranty
We proudly stand behind our work with the NAPA Gold Certified AutoCare “Peace of Mind” Warranty. Qualifying repairs are backed by a 36-Month / 36,000-Mile Nationwide Warranty on qualifying parts and labor. Whether you’re driving across town or across the country, your warranty is honored at more than 12,000 NAPA AutoCare Centers nationwide, giving you confidence wherever the road takes you.Limited Warranty Information
This limited warranty is provided exclusively to the original purchaser of the repair service and is not transferable to future owners of the vehicle. The warranty is issued by Japanese Automotive Service, the independent repair facility that performed the repair, and is administered through the NAPA AutoCare nationwide warranty program by Sonsio Administrative Services, LLC.Nationwide NAPA Peace of Mind Warranty
At Japanese Automotive Service, we stand behind the quality of our work. As a NAPA Gold Certified AutoCare Center, qualifying repairs are backed by the NAPA Peace of Mind® Nationwide Warranty, providing 36 months or 36,000 miles of coverage on qualifying parts and labor—whichever comes first.What’s Covered
Qualifying repairs include many major vehicle systems, including:- Air Conditioning & Heating
- Brake Systems
- Clutch Repairs
- Drive Axles
- Electrical Systems
- Engine Management & Computer Systems
- Emissions Systems
- Cooling Systems
- Engine Performance & Drivability
- Exhaust Systems
- Fuel Systems
- Ignition Systems
- Starting & Charging Systems
- Steering & Suspension
- Wheel Bearings
- CV Joints & U-Joints
- Driveshafts
- Transaxles
Nationwide Protection
If you experience a warrantable repair while traveling, your warranty is honored at more than 12,000 participating NAPA AutoCare Centers throughout the United States. If you’re more than 25 miles from our shop, simply contact the NAPA Warranty Administrator at (800) 452-NAPA (6272) for assistance locating a participating repair facility.Warranty Exclusions
The warranty does not cover:- Normal wear and tear
- Customer-supplied, used, or salvaged parts
- Damage caused by accidents, misuse, neglect, abuse, or unauthorized modifications
- Incidental or consequential damages
- Repairs not specifically covered by the NAPA Nationwide Warranty
